FAQ

MACHIYA RESIDENCE INN is not a hotel, but instead offers private traditional Japanese holiday homes (vacation home) for guests. Guests are able to rent out an entire Japanese machiya house all to themselves, perfect for families, groups, special occasions, and more. As each of our machiya houses are private rentals, you will not need to share the house with other guests.

We currently have more than 50 private traditional holiday homes (vacation rentals) for you to choose from in Kyoto City. Located throughout Kyoto City, we have machiya houses suited for every traveler and every stay. Please contact our reservations team if you would like recommendations on where to stay - we are sure to have a machiya house that is perfect for you.

We accept reservations up to 8 months in advance (this will include the current month).

Cancellation of any reservation made with MACHIYA RESIDENCE INN may be subject to an additional fee:

*Guests will be responsible for any transaction fees involved in the receiving and returning of payment
*The terms & conditions for our "Cancellation of Contract" has been updated. The above criteria will apply to all reservations made after January 20, 2021.

We ask for payment upon booking.
Payment can be made via PayPal, or Credit Card (VISA/MASTERCARD/JCB only).
All payment will be made in Japanese Yen.

Yes.
When making your reservation, please let us know the name of the guest who will be staying in the house, as well as the guests' contact number and email address. If another guest will be making the payment, please ensure all guests are aware of reservation details.

Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

In Kyoto City, a city-mandated accommodation tax was implemented starting October 1, 2018.
Accordingly, we will charge a separate accommodation tax based on your accommodation fee as determined by the Kyoto City government. Please visit the link below for more information and details.
Kyoto City Accommodation Tax

There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.

However, please note that our machiya houses are renovated, two-story traditional Japanese homes.
While almost all of our machiya homes have a Western-Style room with beds, most are located on the 2nd Floor. Other bedding options include Japanese-style floor futons that can be set on the 1st Floor or 2nd Floor.

If you are looking for a house with specific requirements (i.e. dining table and chairs, toilet facilities on the top floor, etc.), please feel free to contact our friendly staff via email or telephone.

While we do our best to cater to all guest requests, we thank you for your understanding that some requests for adjustments cannot be met.

There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.

Up to 2 children, 5 years of age and younger, may stay without an additional charge when sharing a bedding with another guest.
In this case, please process the child as "0" when making your reservation.

Please be aware that due to the traditional layout of the houses we may not be able to make adjustments for child-proofing.

Unfortunately, due to the Japanese Fire Service Act issued by the Kyoto City government, we are unable to accept more than the maximum number of guests indicated under each property.

Yes. You may change the number of guests up to 2 days prior to your check-in date.

As our holiday homes are all for private use by our guests, there is no staff member residing at the house to receive your luggage. Therefore, if you would like to send your luggage to Kyoto before your arrival, please send your luggage to our MACHIYA INNS & HOTELS Welcome Desk.

Address:
MACHIYA INNS & HOTELS Welcome Desk
685-2 Higashishiokojicho,
Shimogyo-ku, Kyoto 600-8216
TEL: 075-708-6907

Yes, if you plan on arriving in Kyoto early, you may leave your luggage at our Welcome desk before your machiya house check-in time.
The MACHIYA INNS & HOTELS Welcome Desk is open between 10:00 AM ~ 7:00PM.
Luggage Delivery on your Check-in & Check-out Date

Yes. Our luggage delivery from our MACHIYA INNS & HOTELS Welcome desk to your reserved holiday house is available for an additional fee for guests who arrive at the Welcome Desk by 3:00 PM. Please note that arrival after 3:00 PM will not be eligible for our luggage delivery service.

Address (English):
MACHIYA INNS & HOTELS Welcome Desk
685-2 Higashishiokojicho,
Shimogyo-ku, Kyoto 600-8216

TEL 075-708-6907
Address (Japanese):
「MACHIYA INNS & HOTELS」 受付カウンター
〒600-8216 京都市下京区東塩小路町685-2

TEL 075-708-6907

Yes. Please come to the MACHIYA INNS & HOTELS Guest Services Desk, and our guest services team will assist in forwarding your luggage to your next destination.

Please note that while we can assist in forwarding your luggage, due to weather, traffic conditions, etc. we cannot guarantee the date & time of its arrival.
If you require your luggage to arrive at your next destination by a specific date & time, we recommend you make plans to forward your luggage several days in advance.

Check-in: 15:00~ (Machiya House Entry)
Check-out: ~10:00

■HOW TO CHECK IN■
【Arrival Between 10:00AM ~ 7:00PM】
You must check in at our MACHIYA INNS & HOTEL Check in Desk near Kyoto Station between 10:00AM ~ 7:00PM, to receive your MACHIYA Door Code to enter your house. *Please note that you will also be required to meet our staff at your machiya house after 3PM.

【Arrival After 7:00PM】
Please inform our staff in advance if you will be arriving after 7:00PM.

Due to the amendment of a Kyoto City ordinance (effective April 1, 2020), we are required to confirm the identities of all guests, and the number of guests inside of your reserved machiya house. We appreciate your kind understanding and cooperation in this manner.

There is no key for our machiya homes.
Our staff will provide you with your unique MACHIYA Door Code (Keypad Code) to enter the house when you have checked in at our MACHIYA INNS & HOTELS Welcome Desk. Please note that you will not be able to enter your machiya house without this MACHIYA Door Number.

Please kindly stop by our Welcome Desk between 10:00AM ~ 7:00PM BEFORE heading to your machiya house.

Unfortunately, we do not provide yukata.
We ask all guests' to bring their own pajamas for a good night's sleep.

However, yukata will be provided at the following houses depending on your reserved accommodation plan:
Akebono-an / Garaku-an / Masarigusa / Koyu-an

We allow any children under the age of 5 to stay for free (to share bedding with another guest). Up to 2 children may stay free of charge.

We do not allow pets inside our houses.

We provide a basic kitchen, with essential kitchen utensils and crockery enough for the number of guests staying. Please see our webpage for more details.

Towels, linen, bathroom amenities, and more are all included in your stay.
For details on amenities, please check each individual machiya house web page.

Yes. There is a cellphone in each house in case of an emergency.

Should you have any problems or questions during your stay, you may use this phone to contact a member of staff on our emergency number which is available 24 hours per day.

No parties or events are allowed inside the machiya house at any time.

As machiya houses are traditional, wooden structures, noise tends to echo more than usual inside the houses.
Additionally, as houses are located in residential areas, close to surrounding neighbours, we respectfully ask you to take care particularly when talking in the entrance or outside the house.

Our machiya houses do not have private car parks.
However, there are several coin parking spaces located within walking distance of each property.
Please contact our staff for additional information and suggestions on where to park during your stay.

We will include Japanese instructions to show to taxi drivers in Kyoto in your reservation confirmation e-mail.